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Security Systems in Austin
December 17, 2021

What Happens When Your Home Security Alarms Go Off In Austin?

A residential security package should defend your property. But what occurs when your home security alarms go off in Austin? What are the right steps to take to help make sure you and your family are safe?

The first thing to do is to remain calm. Know that your 24/7 monitoring specialists are always standing by to assist. Then take the steps described below to be fully equipped to handle any urgent situation.

Our Dedicated Representatives Are There For You

A 24-hour monitoring agent is instantly notified when your Austin home security alarms go off. After a monitoring professional is informed, they will reach out to you as quickly as possible to determine what caused the security system. Your alarm can go off for several different reasons, including:

  • Break-in

  • Smoke

  • Flooding

  • False alarm

In circumstances where your system was accidentally triggered—like not remembering that your entry-point sensors are switched on when you open a window— an agent will reach out to figure out if help is needed. Supply them with your proper code, and they'll turn off the alarm.

In a true emergency, your representative will send out emergency personnel, including law enforcement, firefighters, and medical professionals, to your residence. They will even act as a contact point when you are not on site. Your dedicated monitoring staff also can inform authorities which entry sensor was tripped, increasing their preparedness for what might be a life-threatening situation. Your monitoring professional will stay on the line with you to help you stay in control and let you know what the next steps should be.

Here’s What You Should Do if Your Alarm Goes Off In Austin

Waking up in the middle of the night to a security warning echoing through your house is incredibly scary—even moreso if you aren’t clear as to why it’s happening. The most important thing you should do is keep yourself in control and take the following actions:

  • In the first place, find a safe location. Collect your loved ones as quickly as possible and get into a secure room in the house or leave the premises entirely. It's a natural response to want to face the situation by yourself, but this is not the best course of action. Instead, focus on attempting to keep you and your family members protected and let the professionals deal with the problem.

  • Secondly, take advantage of your mobile security application to remain in communication with your monitoring staff. They'll notify responders who will be in transit to your property in a matter of moments.

  • Lastly, keep a persistent line of communication with your monitoring agent and emergency professionals. You have the ability to be patched through, so everyone is sharing information. Or, if you’re not able to speak directly to emergency services, you’re still able to obtain updates by text message. Even if your dealing with a false alarm, it's smart to thoroughly communicate with all teams so you know what to do should a legitimate crisis occur.

Be Prepared For All Security Risks in Austin with Secure24 Alarm Systems

From fires to break-ins, Secure24 Alarm Systems ensures you and your family are completely protected. With 24-hour monitoring, smart locks, and entry-point sensors, your home will turn into the secured refuge it's supposed to be. Customize a comprehensive home security plan by submitting the form on this page or reach out to (512) 641-0712 to get started.