ADT® Authorized Dealer Serving Austin & Surrounding Areas
Friendly man chatting with neighbor on the front doorstep
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ service modernizes the tradition of providing a neighbor your house key. It eliminates the necessity of physical keys or access codes and permits you to control who can access your Austin home and for what timeframe. Learn more about how you can implement it with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You have neighbors you trust to retrieve your mail, take your dog out, or feed your plants when you leave town. Before, you would simply supply them with a key to your home. There’s a better way to do it now. Thanks to ADT's Trusted Neighbor Feature, you no longer have to fret over misplaced keys or doors left unlocked. 

What you need is an ADT security system, a Google Nest doorbell camera, a compatible smart lock, and the ADT+ app that brings everything together. Here’s how to set it up: 

  1. You give access to a trusted individual, like a neighbor or family member, with the ADT+ app.
  2. Then, you define permissions. You can give neighbors timed access, letting them enter and depart during specific hours, or event-based entry. For instance, if a package shows up, the system can release the door to allow your neighbor to bring it inside once it verifies them.
  3. When you’ve set up access, your Google Nest Doorbell camera utilizes familiar face detection to confirm your neighbor as they proceed toward the door.
  4. Your ADT home security will disarm and deactivate the lock when the individual is confirmed as an approved visitor.
  5. You receive instant updates as your family member, friend, or neighbor enters and exits. The app also supplies a complete log. 
  6. After the trusted neighbor exits, your smart door lock secures independently to safeguard your home.

You may provide access for any person you would like, such as a pet sitter, a maintenance worker, or a partner who arrives when you’re not there. This service is also beneficial during emergencies, especially when you’re off site. To illustrate, if a water sensor triggers, your system can authorize event-driven access so someone can shut off the water. The handy app makes configuring permissions straightforward. 

Boost Your Austin Home’s Convenience And Security

ADT Trusted Neighbor is an excellent example of how ADT makes life easier and your Austin home more versatile and secure. This tool isn’t just for neighbors and guests, as you’ll enjoy the facial recognition and auto-unlock capability when you have your hands full of children or packages. When you're inside, the door automatically fastens behind you.

Design Your ADT Home Security System In Austin With The Latest Features

Enjoy tools like ADT Trusted Neighbor and Google Nest cameras with a modern home security system in Austin from Secure24 Alarm Systems. An authorized ADT dealer, we’re thrilled to bring you the latest advancements from the leader in home security. Dial (512) 641-0712 today to begin. Our skilled team can answer your questions about Google Nest cameras, the ADT+ app, and how to make it all work in unison.